The administration was apparantly quite proud of the bold increase from 58% to 62%. But who else is going to be?
Any physician should look at such a display and belly-laugh over the absurdity of trying to treat a hospital like Dillard's. Any patient should look at a number that translates into an "F" and wonder what kind of shit-can their mom has been admitted to.
I wonder.... what are the national averages for "overall patient satisfaction"? What is a reasonable number to expect? The surveys allow responses from 1 to satis"FIVE" (I seriously have to suppress the vomit everytime I hear that). So if a patient had a pretty good experience, but the scent of feces wafting into their room knocked it down to a 4 out of 5, that's 80%. (B minus).
WHY DO WE EVEN BOTHER?
I honestly don't know if there is any sort of compensation/reimursement tied to this absurd metric. What would happen it it actually became 100%? I am fairly certain 100% patient satisfaction is synonymous with any of the following:
1. Falsification of data.
2. The return of only 2 surveys for that month.
3. Bad consumer-based medicine being practiced.
I wonder how many cumulative dollars are spent nationwide by hospitals trying to make this number look pretty?
Press-Ganey must laugh their way to the bank every single day.